At Volcano Casino, we believe that gaming should be fun and entertaining. We are strongly committed to promoting responsible gambling and providing our players with the tools and support needed to stay in control.
Our Commitment to Responsible Gaming
Volcano Casino takes responsible gaming seriously. We strive to create a safe environment where Polish players can enjoy Volcano casino games without negative consequences. Gambling is for entertainment only — never a way to make money or solve financial problems.
Tools to Help You Stay in Control
We offer several responsible gaming features that you can activate at any time:
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit limits | In Account Settings |
| Loss Limits | Limit the maximum amount you can lose in a period | In Account Settings |
| Session Time Limits | Set a maximum time for each gaming session | In Account Settings |
| Cool-off Period | Short break from 24 hours up to 30 days | Contact Support |
| Self-Exclusion | Temporary or permanent exclusion from the platform | Contact Support |
| Reality Checks | Pop-up reminders showing time spent playing | Available in game settings |
How to Set Responsible Gaming Limits
- Log in to your Volcano casino login
- Go to “My Account” → “Responsible Gaming”
- Choose and set your preferred limits
- Confirm your selection
Limits can be adjusted or removed after a cooling-off period.
Recognizing Problem Gambling
Here are some warning signs that gambling may be becoming a problem:
- Thinking about gambling all the time
- Gambling longer than planned
- Trying to win back lost money (“chasing losses”)
- Gambling with money needed for bills or essentials
- Lying to family or friends about gambling
- Feeling anxious or irritable when not gambling
If you recognize any of these signs in yourself or someone close, please seek help immediately.
Support and Help Resources
Volcano Casino provides:
- 24/7 customer support via live chat
- Direct assistance with setting limits or self-exclusion
- Links to professional help organizations
Helpful Organizations in Poland:
- Responsible Gambling Foundation
- National Health Fund helplines
- International: Gamblers Anonymous, Gambling Therapy
Underage Gambling
Volcano Casino strictly prohibits anyone under 18 years of age from registering or playing. We use advanced age verification systems and encourage parents to use parental control software.
Self-Exclusion
If you feel you need a break, you can request self-exclusion. During this period, your account will be locked and you will not receive any promotional materials.
Our Promise
We will never encourage you to play beyond your means. If we notice any concerning behavior, our team may reach out to offer support and remind you of available tools.
Need Help?
If you would like to set limits, take a break, or have any questions about responsible gaming, please contact our support team right away. We are here to help.
Remember: Play for fun, not for profit. Set limits and stick to them.
Play responsibly. 18+